Lyftron FreshDesk Provider
The Lyftron API Profile for FreshDesk allows you to query data from FreshDesk. The FreshDesk profile is a single file (i.e. freshdesk.apip) which is meant to be used with the Lyftron API Driver. The profile contains the table definitions and other FreshDesk specific metadata that the Lyftron API Driver uses to connect to FreshDesk.
To use the FreshDesk Profile set the Profile property of Lyftron API Driver to the path of the FreshDesk profile, as well as the other connection properties specified in the documentation below. Once the Lyftron API Driver has been configured, you can issue SQL queries to access data from any of the FreshDesk Tables.
Connecting to FreshDesk
To connect to Freshdesk you will need to set Domain within the ProfileSettings connection property. Domain is your helpdesk domain name. For example if your Freshdesk portal is 'thelocker.freshdesk.com', then Domain should be 'thelocker'.
Freshdesk uses Basic Authentication. Use your login username as the User connection property and your login password as the Password connection property.