Lyftron Freshservice Provider
The Lyftron API Profile for Freshservice allows you to query data from Freshservice. The Freshservice profile is a single file (i.e. freshservice.apip) which is meant to be used with the Lyftron API Driver. The profile contains the table definitions and other Freshservice specific metadata that the Lyftron API Driver uses to connect to Freshservice.
To use the Freshservice Profile set the Profile property of Lyftron API Driver to the path of the Freshservice profile, as well as the other connection properties specified in the documentation below. Once the Lyftron API Driver has been configured, you can issue SQL queries to access data from any of the Freshservice Tables.
Connecting to Freshservice
To connect to Freshservice you will need to set Domain within the ProfileSettings connection property. Domain is your helpdesk domain name. For example if your Freshservice portal is 'acmeinc.freshservice.com', then Domain should be 'acmeinc'.
Freshservice uses Basic Authentication. Use your login username as the User connection property and your login password as the Password connection property.