Overview
The Lyftron Provider for ServiceNow offers the most natural way to access ServiceNow data from Lyftron with ease and also enables to connect with BI, MDM & ML tools, Data warehouses, Databases and other SAAS based applications with zero code and zero infrastructure requirements. The provider wraps the complexity of accessing ServiceNow data into easy-to-integrate relational fully managed ANSI Sql format. Make faster and better business decisions with Lyftron’s ServiceNow data provider and automatically build your data migration pipelines in minutes, not months
The provider hides the complexity of accessing data and provides additional powerful security features, smart caching, batching, socket management, and more.
Key Features
- Comprehensive Delta load mechanism.
- Real-time access to ServiceNow.
- Comprehensive full support of ANSI Sql to query data with ease.
- Collaborative query processing.
Prerequisites
The user must have credentials for ServiceNow, Lyftron and your destination data warehouse, lake or database to perform the data pipeline operation with Lyftron
Establishing a Connection with Lyftron's Quickstart Steps
Create your ServiceNow connection with Lyftron by following the 5 easy steps show below:
Step1. Add your connection
Click on Connect section on the left panel → Click on Add Connection button
Step2. Select your connector
In the connector selection panel, search and click ServiceNow for your connection
Step3. Enter your connection details
In the Connection String section enter the values of the below parameters. The following connection string is required to establish ServiceNow connection with Lyftron.
"InitiateOAuth=GETANDREFRESH;OAuthClientId=[your_ClientId];OAuthClientSecret=[your_ClientSecret];User=[your_User;]Password=[your_Password];Instance=[your_Instance];"| Key | Value | Field |
| Connection Name | Enter your connection details | Required |
| InitiateOAuth | your ServiceNow GETANDREFRESH | Required |
| OAuthClientId | your ServiceNow ClientId | Required |
| OAuthClientSecret | your ServiceNowClientSecret | Required |
| User | your ServiceNow User | Required |
| Password | your ServiceNow Password | Required |
| Instance | your ServiceNow Instance | Required |
| Logfile** | Use the logfile option to debug your job and provide your connection name to generate the log file. [ConnectionConfigurationPath]\Connection_name_log.tx | Optional |
| Verbosity** | Choose verbosity 1-5 based on the severity of debugging | Optional |
** For more information, check the Lyftron logging and debugging section.
If you want more detailed information about how to establish a connection with Lyftron, click on Lyftron Connection Quick Start guide.
Step4. Test your connection
Once you are done entering your connection details, simply click on the Test Connection button to test the connectivity. In case your connection fails, add Logfile and Verbosity parameters and check the Lyftron logging and debugging section, to debug the error.
Step5. Save your connection
Hurray! Now you have successfully connected with the Lyftron ServiceNow connector and can utilize the connector to Extract, Warehouse, Analyze, Visualize and Share your data.
Data Model
The provider models the data in ServiceNow into a list of tables that can be queried using standard SQL statements.
Generally, querying ServiceNow tables is the same as querying a table in a relational database. Sometimes there are special cases, for example, including a certain column in the WHERE clause might be required to get data for certain columns in the table. This is typically needed for situations where a separate request must be made for each row to get certain columns.
Views
Views are composed of columns and pseudo columns. Views are similar to tables in the way that data is represented; however, views do not support updates. Entities that are represented as views are typically read-only entities. Often, a stored procedure is available to update the data if such functionality is applicable to the data source.
Queries can be executed against a view as if it were a normal table, and the data that comes back is similar in that regard. To find out more about tables and stored procedures, please navigate to their corresponding entries in this help document.
| Name | Type | Description |
| ast_contract | Tables | The ServiceNow table ast_contract. |
| ast_license_base | Tables | The ServiceNow table ast_license_base. |
| change_request | Tables | The ServiceNow table change_request. |
| cmdb_ci | Tables | The ServiceNow table cmdb_ci. |
| cmdb_metric | Tables | The ServiceNow table cmdb_metric. |
| cmn_building | Tables | The ServiceNow table cmn_building. |
| cmn_context_help | Tables | The ServiceNow table cmn_context_help. |
| cmn_cost_center | Tables | The ServiceNow table cmn_cost_center. |
| cmn_department | Tables | The ServiceNow table cmn_department. |
| cmn_location | Tables | The ServiceNow table cmn_location. |
| cmn_map_page | Tables | The ServiceNow table cmn_map_page. |
| cmn_notif_device | Tables | The ServiceNow table cmn_notif_device. |
| cmn_notif_device_variable | Tables | The ServiceNow table cmn_notif_device_variable. |
| cmn_notif_grmember | Tables | The ServiceNow table cmn_notif_grmember. |
| cmn_notif_group | Tables | The ServiceNow table cmn_notif_group. |
| cmn_notif_message | Tables | The ServiceNow table cmn_notif_message. |
| cmn_notif_service_provider | Tables | The ServiceNow table cmn_notif_service_provider. |
| cmn_other_schedule | Tables | The ServiceNow table cmn_other_schedule. |
| cmn_relative_duration | Tables | The ServiceNow table cmn_relative_duration. |
| cmn_schedule | Tables | The ServiceNow table cmn_schedule. |
| cmn_schedule_blackout | Tables | The ServiceNow table cmn_schedule_blackout. |
| cmn_schedule_condition | Tables | The ServiceNow table cmn_schedule_condition. |
| cmn_schedule_maintenance | Tables | The ServiceNow table cmn_schedule_maintenance. |
| cmn_schedule_page | Tables | The ServiceNow table cmn_schedule_page. |
| cmn_schedule_span | Tables | The ServiceNow table cmn_schedule_span. |
| cmn_timeline_page | Tables | The ServiceNow table cmn_timeline_page. |
| cmn_timeline_page_style | Tables | The ServiceNow table cmn_timeline_page_style. |
| cmn_timeline_sub_item | Tables | The ServiceNow table cmn_timeline_sub_item. |
| diagrammer_action | Tables | The ServiceNow table diagrammer_action. |
| expert_panel | Tables | The ServiceNow table expert_panel. |
| item_option_new | Tables | The ServiceNow table item_option_new. |
| question | Tables | The ServiceNow table question. |
| sc_category | Tables | The ServiceNow table sc_category. |
| sc_cat_item | Tables | The ServiceNow table sc_cat_item. |
| sla | Tables | The ServiceNow table sla. |
| sysauto | Tables | The ServiceNow table sysauto. |
| sysauto_script | Tables | The ServiceNow table sysauto_script. |
| syslog | Tables | The ServiceNow table syslog. |
| sysrule | Tables | The ServiceNow table sysrule. |
| system_db_object | Tables | The ServiceNow table system_db_object. |
| system_dictionary | Tables | The ServiceNow table system_dictionary. |
| system_documentation | Tables | The ServiceNow table system_documentation. |
| system_import_set_row | Tables | The ServiceNow table system_import_set_row. |
| system_script_client | Tables | The ServiceNow table system_script_client. |
| system_ui_policy | Tables | The ServiceNow table system_ui_policy. |
| system_ui_policy_action | Tables | The ServiceNow table system_ui_policy_action. |
| task | Tables | The ServiceNow table task. |
| v_field_creator | Tables | The ServiceNow table v_field_creator. |
| Items | Views | Lists all catalog items. |
Advanced Settings
To view a detailed advanced settings options, go to ServiceNow Advanced Settings. Complete list of the parameters you can configure in the connection string can be found by clicking Connection String Parameters.