Overview
The Lyftron Provider for FreshDesk offers the most natural way to access FreshDesk data from Lyftron with ease and also enables to connect with BI, MDM & ML tools, Data warehouses, Databases and other SAAS based applications with zero code and zero infrastructure requirements. The provider wraps the complexity of accessing FreshDesk data into easy-to-integrate relational fully managed ANSI Sql format. Make faster and better business decisions with Lyftron’s FreshDesk data provider and automatically build your data migration pipelines in minutes, not months
The provider hides the complexity of accessing data and provides additional powerful security features, smart caching, batching, socket management, and more.
Key Features
- Comprehensive Delta load mechanism.
- Real-time access to FreshDesk.
- Comprehensive full support of ANSI Sql to query data with ease.
- Collaborative query processing.
Prerequisites
The user must have credentials for FreshDesk, Lyftron and your destination data warehouse, lake or database to perform the data pipeline operation with Lyftron.
Establishing a Connection with Lyftron's Quickstart Steps
Create your FreshDesk connection with Lyftron by following the 5 easy steps show below:
Step1. Add your connection
Click on Connect section on the left panel → Click on Add Connection button
Step2. Select your connector
In the connector selection panel, search and click FreshDesk for your connection
Step3. Enter your connection details
In the Connection String section enter the values of the below parameters. The following connection string is required to establish FreshDesk connection with Lyftron.
Profile=C:\profiles\Freshdesk.apip;ProfileSettings='Domain=your_domain';User=your_username;Password=your_password;| Key | Value | Field |
| Connection Name | Enter your connection details | Required |
| Profile | C:\profiles\Freshdesk.apip | Required |
| Domain | your FreshDesk domain | Required |
| User | your FreshDesk username | Required |
| Password | your FreshDesk password | Required |
| Logfile** | Use the logfile option to debug your job and provide your connection name to generate the log file. [ConnectionConfigurationPath]\Connection_name_log.tx | Optional |
| Verbosity** | Choose verbosity 1-5 based on the severity of debugging | Optional |
** For more information, check the Lyftron logging and debugging section.
If you want more detailed information about how to establish a connection with Lyftron, click on Lyftron Connection Quick Start guide.
Step4. Test your connection
Once you are done entering your connection details, simply click on the Test Connection button to test the connectivity. In case your connection fails, add Logfile and Verbosity parameters and check the Lyftron logging and debugging section, to debug the error.
Step5. Save your connection
Hurray! Now you have successfully connected with the Lyftron FreshDesk connector and can utilize the connector to Extract, Warehouse, Analyze, Visualize and Share your data.
Data Model
The provider models the data in APIs into a list of tables that can be queried using standard SQL statements.
Generally, querying APIs tables is the same as querying a table in a relational database. Sometimes there are special cases, for example, including a certain column in the WHERE clause might be required to get data for certain columns in the table. This is typically needed for situations where a separate request must be made for each row to get certain columns.
| Name | Type | Description |
| Agents | Tables | List all agents. |
| Automations | Tables | List all the scenario automations in your list. |
| BusinessHours | Tables | List all business hours or view a business hour. |
| CategoryFolders | Tables | List all solution folders in a solution category. |
| CategoryForums | Tables | List all forums in a category. |
| Companies | Tables | List all companies or view a company. |
| CompanyFields | Tables | List all company fields. |
| ContactFields | Tables | List all contact fields. |
| Contacts | Tables | List all contacts. |
| EmailConfigs | Tables | List all email configs or view an email config. |
| ForumCategories | Tables | List all forum categories or view a category. |
| ForumTopics | Tables | List all topics in a forum. |
| Groups | Tables | List all groups or view a group. |
| Products | Tables | List all products or view a product. |
| Roles | Tables | List all roles or view a role. |
| SatisfactionRatings | Tables | List all the Satisfaction Ratings. |
| SlaPolicies | Tables | List All SLA Policies. |
| SolutionArticles | Tables | List all Solution Articles in a Folder. |
| SolutionCategories | Tables | List all solution categories or view a category. |
| Surveys | Tables | List all the Surveys. |
| TicketConversations | Tables | List All Conversations of a Ticket. |
| TicketFields | Tables | List all ticket fields. |
| Tickets | Tables | List tickets. |
| TimeEntries | Tables | List All Time Entries. |
| TopicComments | Tables | List All Comments in a Topic. |
Advanced Settings
To view a detailed advanced settings options, go to FreshDesk Advanced Settings. Complete list of the parameters you can configure in the connection string can be found by clicking Connection String Parameters.